1. What Data We Collect and How We Use It

We collect personal data when you visit our website, make a purchase, or sign up for our newsletter. This may include your name, email address, shipping and billing address, phone number, and payment information. We use this data to process orders, deliver products, communicate with you about your order or inquiries, and send you promotional offers or updates (if you have opted in).

2. Methods of Collection

We collect data directly from you when you provide it to us, such as when you fill out forms on our website or make a purchase. Additionally, we may collect data automatically through cookies and other tracking technologies to improve your browsing experience and analyse website usage.

3. Customer Communication

We may use your contact information to communicate with you about your order, respond to customer service inquiries, or share updates regarding new products and promotions (if you've opted in). You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

4. Redress and Security Information

We take the protection of your personal data seriously and use industry-standard security measures to safeguard it. This includes secure payment processing and encryption of sensitive information. If you believe your data has been compromised, please contact us immediately so we can take appropriate action.

5. Child Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal information from a child, we will take immediate steps to delete that data.

6. Future Changes

We reserve the right to update and modify this Privacy Policy as needed. Any changes will be posted on our website, and the date of the most recent update will be indicated at the bottom of the policy. We encourage you to review this policy periodically for any updates.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please feel free to contact us at info@qalamandquill.com